RECOVERY COACHING &
SUPPORT COORDINATION
NDIS support expertise focusing on NDIS participants with a psychosocial disability
We believe that goals gain value only when they are grounded in meaning and purpose
ABOUT THE FOCUS ROOM
The company is new but the experience is long. Established in early 2024, Helena has brought together a talented network of people to create a boutique offering in a niche space of the NDIS bringing over 10 years experience in psychosocial disability service provision. Our 2025 NDIS Provider Registration is further validity of our commitment of transparent service provision.
At TFR, we believe that goals without values lack true meaning and purpose. As a values-focused service provider, we specialise in supporting mature-age NDIS participants, ensuring that every individual receives the care and attention they deserve.
What our customers are saying
Chris
exceptional NDIS services with compassionate staff, personalized support, and a strong commitment to empowering clients to achieve their goals.
Alice
exceptional NDIS services with compassionate staff, personalized support, and a strong commitment to empowering clients to achieve their goals.
Kylie
exceptional NDIS services with compassionate staff, personalized support, and a strong commitment to empowering clients to achieve their goals.
Team Focus Room
Helena Eldred
Helena's passion for elderly wellbeing began at eight years old, volunteering in aged care. She deepened this foundation through tertiary education in mental health and work at Royal Melbourne Hospital, where she focused on projects exploring meaning, purpose and connection for older adults.
With a decade of experience in mental health and comprehensive knowledge of NDIS, My Aged Care, Disability Support Pension, DFFH and Aged Pension systems, Helena understands not just how each program works, but how to maximize government-funded supports for those who need them most.
Helena's client-focused approach is built on her belief that relationships are paramount. Her extensive professional network benefits both clients and providers, and her ten years in the sector have made her both confident and competent in navigating complex support systems.
Andrew Shanahan
With a wealth of experience spanning over two decades, Andrew’s career has been marked by leadership roles in sales, relationship and business management across various industries. This background and experience helps The Focus Room and in turn our clients navigate the on-going moving parts and changes in the NDIS domain.
Jess Clarke
Jess has always been passionate about helping people with mental, physical, or social challenges. She became interested in psychology and counselling throughout her schooling, and later earned a Bachelor of Criminology/Psychological Science with distinction. With five years of experience in the mental health and disability field, Jess has worked at an Autism Learning Centre, Lifeline, and as an independent mental health support worker. To improve her counselling skills and better support her clients, she completed a Graduate Certificate in Counselling to better support clients in crisis. Jess is a dedicated and approachable Psychosocial Recovery Coach who enjoys helping those in need.
Danielle Seath
With three years of experience as an NDIS Mental Health Support Worker, Danielle has built a strong foundation in supporting individuals through compassion, consistency, and a genuinely person-centred approach. Alongside this hands-on experience, she completed a Graduate Certificate in Human Services, a qualification that deepened her understanding of the social and structural factors that shape people’s lives.With a genuine passion for mental health and a warm, approachable style, she strives to create safe, encouraging spaces where clients can grow, connect, and work toward their version of wellbeing.
Tim McDonald
With over 20 years of experience in the disability and mental health sector and a Bachelor of Psychology, Tim is a dedicated and empathetic person. Tim is committed to empowering individuals and fostering inclusive communities. He brings a deep understanding of participant engagement, psychosocial support, and community inclusion, underpinned by a strong person-first philosophy.
THE TFR TEAM
Helena Eldred
Helena has held a life long passion for the wellbeing of our elderly. After commencing volunteering in aged care at 8 years of age, Helena expanded her understanding and knowledge through tertiary education in mental health then worked at Royal Melbourne Hospital on projects related to meaning, purpose and connection. Helena has extensive experience in NDIS, My Aged Care, Disability Support Pension, DFFH, Aged Pension and more. Most importantly, Helena understands how each faction works and how to make the most of government funded supports. After 10 years of working in the mental health space, Helena is both confident and competent. Helena has an extensive network which our clients and providers benefit from. Her approach is client focused and to Helena, relationships are paramount.
Andrew Shanahan
With a wealth of experience spanning over two decades, Andrew’s career has been marked by leadership roles in sales, relationship and business management across various industries. This background and experience helps The Focus Room and in turn our clients navigate the on-going moving parts and changes in the NDIS domain.
Tim McDonald
With over 20 years of experience in the disability and mental health sector and a Bachelor of Psychology, Tim is a dedicated and empathetic person. Tim is committed to empowering individuals and fostering inclusive communities. He brings a deep understanding of participant engagement, psychosocial support, and community inclusion, underpinned by a strong person-first philosophy.
Tim is widely respected for his ability to build genuine, lasting relationships and create support networks that enhance wellbeing and independence. Skilled in problem-solving and service coordination, he consistently delivers high-quality, person-centred outcomes. Tim is passionate about empowering people to live their best lives.
Danielle Seath
With three years of experience as an NDIS Mental Health Support Worker, Danielle has built a strong foundation in supporting individuals through compassion, consistency, and a genuinely person-centred approach. Alongside this hands-on experience, she completed a Graduate Certificate in Human Services, a qualification that deepened her understanding of the social and structural factors that shape people’s lives.With a genuine passion for mental health and a warm, approachable style, she strives to create safe, encouraging spaces where clients can grow, connect, and work toward their version of wellbeing.
Jess Clarke
Jess has always been passionate about helping people with mental, physical, or social challenges. She became interested in psychology and counselling throughout her schooling, and later earned a Bachelor of Criminology/Psychological Science with distinction. With five years of experience in the mental health and disability field, Jess has worked at an Autism Learning Centre, Lifeline, and as an independent mental health support worker. To improve her counselling skills and better support her clients, she completed a Graduate Certificate in Counselling to better support clients in crisis. Jess is a dedicated and approachable Psychosocial Recovery Coach who enjoys helping those in need.
Easy Enrollment
Send us a referral or give us a call. Helena is a wealth of industry knowledge and can help you decide what is best for your situation.
Person Centered
Our focus is on you and your unique situation. We do this through relationship building and really knowing our clients. We are experts at NDIS plans and participate in regular NDIS review updates. It is vitally important to us to remain transparent with what we are working on for you. We stay in regular contact and maintain consistent support.
Quality Above Quantity
Quality above quantity. Our policy is to provide a higher level of service by holding a lower case load per recovery coach and coordinator.
The coordinators help people connect with providers and services. We offer Levels 1,2 and 3 support coordination at TFR. Our support coordinators can assist NDIS participants to build their care team and help maintain informal support relationships. The NDIS can be complex. We aim to simplify the process with expert experience and guidance. Our superior skills help you redesign your plan to reflect your current stage of life. We confidently prepare and participate in plan reviews. Our experienced staff can work to apply for Home and Living funding (SIL, SDA, ILO) funding and address housing issues where necessary.
SUPPORT COORDINATION
PSYCHOSOCIAL RECOVERY COACH
A coach is somebody who trains and teaches in skills development. At TFR we believe the recovery coach role is all about the relationship with our client and we do this by regular connection with our clients in their preferred communication method. Our plan experts work with participants, their families and other service providers to achieve the best out of plan funding whilst engaging the right services to achieve the desired outcomes. We understand that mental illness fluctuates and there are higher times of need. We are consistently available to help you build capacity and resilience. Simply, we will be with you.
